Refund Policy

Exchange Policy

We always try our best to make sure that you love our product as much as we love making it for you. However, we would be happy to exchange any item that is unworn, unused, unwashed, unaltered, and undamaged, with original tags intact. The exchange request must be made within 7 days from the date of delivery.

Exchanges are allowed for a different size or style.

Please note that SALE products and ACCESSORIES cannot be exchanged or returned.

Return Policy

You may return a product if it is unworn, unused, unwashed, unaltered, and undamaged, with original tags intact. The return request must be made within 7 days from the date of delivery.

All returns will be processed via Bank Transfer, which may take up to 15 working days. In case of a defective product, clear parcel opening videos or photos are required.

To initiate a return or exchange, please click here.

Reverse Pickup / Shipping

If Fabnuma delivers a defective or incorrect product (wrong size or style), we will arrange the reverse pickup. Fabnuma will bear the shipping, COD, and product maintenance charges.

If the return is for any other reason, the customer is responsible for the shipping, COD, and maintenance charges.

Return Address:
Warehouse:
MeMaana, Villa No. 663, Eldeco City, IIM Road, Lucknow – 226013, India

Help: +91 77-86-96-7496

Once we receive your item, it will undergo a thorough quality inspection. If approved, we will process your request. Please note that each item is eligible for a return or exchange only once.

Cancellation Policy

No cancellations will be accepted after 24 hours of placing the order.

Change in Order Details

If you need to change the size, delivery address, or phone number in your order, email us at info@memaana.com with the subject line: “Order Number + Revised Information”. Changes can be made only if the order has not been shipped.

International Orders

No exchange or return is applicable on international orders. For size-related queries, please contact us before placing the order.

To initiate a conversation for international orders, email info@memaana.com with the subject: “(Order Number) + EXCHANGE / RETURN”. The request must be made within 7 days from the date of delivery.