Shipping Policy

DOMESTIC ORDERS (INDIA)

Free Shipping: We offer free shipping across India on all our products.

Dispatch Time: Orders are usually dispatched within 2–4 working days of placing the order.

Delays: Unusual circumstances may occasionally cause delays. If your product is not dispatched within the estimated time, please contact us for assistance.

Courier Partners: To ensure timely and secure delivery, we ship via reputed logistics companies.

Tracking: Currently, live tracking is not available on the website. However, once your parcel is dispatched, you will receive an email confirmation.

Urgent Enquiries: Email us at info@memaana.com for urgent support. Our team will respond as soon as possible.

Working Days:

      • Monday to Friday are considered working days.

      • Saturdays, Sundays, and Public Holidays are not counted as working days.

INTERNATIONAL ORDERS

Global Shipping: We ship worldwide via DHL, FedEx, and other reliable carriers.

Payment Options:

      • Debit/Credit Cards

      • PayPal (via Wallets)

      • Bank Transfer (Email us for details)

Shipping Charges:

      • Charges are calculated based on order value and location.

      • Final charges are automatically added at checkout.

Cancellation Policy:

      • No cancellations are accepted once the international order is placed.

Dispatch & Delivery:

      • Orders are usually dispatched within 2–4 working days.

      • Delivery takes 3–5 working days after dispatch, depending on the destination.

      • Orders are shipped only when all items are ready (no partial dispatches).

Communication:

      • After dispatch, courier partners will contact you via the email and phone number provided at checkout.

      • For any queries, email us at info@memaana.com.

      • We respond within 24 hours during office hours: Monday–Saturday, 10:00 AM – 6:00 PM IST.

Returns & Exchanges:

      • No exchange/return is applicable for international orders.

      • For size-related queries, please contact us before placing your order.

Customs & Duties:

      • As the recipient, you are responsible for import duties, VAT, customs, and local sales taxes.

      • These charges may be required to release your order from customs.

      • Our courier partners are authorized to pay duties on your behalf, and you can settle these directly with them upon delivery.

OUR ETHOS – EXCLUSIVE BY DEFAULT

We offer ethically and aesthetically crafted designs—original, authentic pieces made to last.
Learn more

CONTACT INFORMATION

Address:
Villa No. 663, Eldeco City, Mubarakpur,
IIM Road, Lucknow, Uttar Pradesh, India

Phone: +91 77869 67496
Email: info@memaana.com